Refund & Cancellation Policy

The short version

If you gave by mistake, gave twice, or typed the wrong amount, write to donations@givebharat.org within 15 days and we will refund it. No justification required. Monthly gifts can be cancelled at any time, in one click, from any receipt email.

1. When we refund

We will refund a donation in full where:

• The payment was made in error, or the amount entered was wrong.
• The same donation was charged more than once.
• Money was deducted but no receipt was generated (a gateway failure).
• A restricted campaign was over-funded or could not proceed, and you choose a refund rather than redirecting your gift.
• The payment was unauthorised. Tell us immediately and also inform your bank.

2. How to request one

Email donations@givebharat.org from the address used for the donation, quoting your receipt number (format GB-YYMM-XXXXX) and the reason. If you have lost the receipt, the donor name, amount and approximate date are enough for us to find it.

You can also call +91 877-0157760, Monday to Saturday, 10 a.m. to 6 p.m.

3. Timeline

• We acknowledge every refund request within 2 working days.
• Approved refunds are initiated within 5 working days.
• The money reaches your account within 7–10 working days of initiation, depending on your bank. UPI refunds are usually faster; credit card refunds are usually slower.

Refunds are always made to the original payment method. We cannot refund to a different account, because doing so would break the audit trail that protects both of us.

4. Cancelling a monthly donation

Every receipt email contains a one-click cancellation link. You may also email or call us. There is no retention script and nobody will ring you to talk you out of it.

Cancellation stops all future charges. It does not automatically refund charges already collected — but if the last charge was unintended, tell us and clause 1 applies.

5. What we do not refund

• Donations older than 15 days, except in the case of an unauthorised or duplicate payment, which we will investigate whenever it is reported.
• Gifts already spent on food that has been cooked and served. Meals cannot be un-served. In practice this is rare, and where it applies we will explain exactly what has already been spent and offer to make you whole from unrestricted funds where we responsibly can.

6. Failed payments

If money left your account but you saw an error, the payment was almost certainly not captured on our side. Banks auto-reverse such transactions within 5–7 working days. If it has not reversed after seven days, send us the reference and we will chase it with the gateway on your behalf.

7. Chargebacks

If you raise a chargeback with your bank, please also tell us. We would much rather refund you directly and immediately than spend donor money contesting a dispute.